NOT RECEIVING HEALTH ALERTS ON MY SPORTDOG® FIELDSENTINEL™

Ensure that both the handheld and collar have sufficient charge, and they are powered on.

• If sufficiently charged and powered on, both the handheld and collar’s Indicator Lights should blink green every 3-4 seconds with no buttons being pressed.
• For more information on charging, visit HOW TO CHARGE MY SPORTDOG® FIELDSENTINEL™ HANDHELD AND COLLAR.

Clean the health monitor sensors by using soap, warm water, and a microfiber cloth.

Verify that your handheld and collar receiver are paired.

• To confirm this, turn your dial to any number and then press the button you use to signal static stimulation to your dog. Be careful to not touch the contact points to avoid feeling the static stimulation.
• The collar’s indicator light will glow solid red while the button is being pressed if the system is paired.
  • If the collar doesn’t light up, pair your handheld and collar. For more information on pairing, go to our article HOW TO PAIR MY SPORTDOG® FIELDSENTINEL™ HANDHELD AND COLLAR.

Check the fit of the collar on your dog. Proper fit and placement of the collar is imperative for effective training and use. The health sensors and contact points must have direct contact with your dog’s skin.

Ensure the collar is fastened high on your dog’s neck with the device slightly to one side and snugly fit. You should only be able to fit one finger between the strap and your dog’s neck.

For more information, go to our article HOW TO FIT A SPORTDOG TRAINING COLLAR ON MY DOG.

Establish a health sensor baseline. Every time you put the collar on your dog, it is important to make sure you wait for the collar to start tracking vitals allowing your hunt/training session to start with valid standard vitals. Do not remove the collar or turn it off during this time.

Using the collar before the baseline is set will result in inaccurate health sensor readings.

For more information, go to our article HOW TO ESTABLISH A HEALTH SENSOR BASELINE.

Lower the Health Alert Threshold level so less change in your dog’s vitals is required to cause an alert.

For more information, go to our article HOW TO CHANGE THE HEALTH ALERT THRESHOLD ON MY SPORTDOG® FIELDSENTINEL™.