MY SPORTDOG® YARDTRAINER 350 WON’T CHARGE / STOPPED TAKING A CHARGE
Check the charging port for damage and ensure the 3 charging pins are intact. Clear any dirt or debris that may have collected inside.
IMPORTANT: Do NOT attempt to charge the system if one or more pins are damaged or missing.
Plug into the charger and let charge for a full 12 hours.
Test the units for power after charging for 12 hours.
Collar: Press and hold the power button. The collar will beep five times and the indicator light will begin flashing green.
- If you can get more than 5 beeps but the collar never powers on or if the collar light flashes red every few seconds instead, a new battery is needed.
For more information, go to our article on HOW TO REPLACE YOUR COLLAR BATTERY.
Remote: Press and release each button on the remote. The indicator light will glow green with each press.
- If the light is red, the battery will need to be replaced.
For more information, go to our article on HOW TO REPLACE YOUR REMOTE BATTERY.
CONTACT CUSTOMER CARE
If you need further assistance, please contact our customer care team.