MY SPORTDOG® SPORTTRAINER SD-575 HAS REDUCED RANGE
Range can be slightly reduced by environmental factors. Examples: hills, valleys, walls, cell phone towers can all minimally reduce the distance your system. Reduced range becomes an issue when your training system is not reaching ¾ of the distance promised by your system.
Ensure that both the handheld remote and collar are charged and powered on. If either are indicating a low battery, fully charge the unit.
Make sure the remote antenna is on hand tight. If there is any visible damage to the remote antenna, a new one can be purchased on SportDOG.com.
Check the collar and remote for visible damage. Examples of damage include chew damage, or cracks in the housing. If either component is damaged, a new remote or collar can be purchased at SPortDOG.com.
CONTACT CUSTOMER CARE
If you need further assistance, please contact our customer care team.