MY SPORTDOG® BRAND SDF-100C FENCE HAS POWER, BUT MY DOG IS NOT RESPONDING, OR THE COLLAR IS NOT CORRECTING
Verify the compatibility of your system components. Visit Chart of Compatibility to make sure your components are compatible.
Make sure the contact points are the same length and hand tight.
Verify the collar is fit correctly. Visit HOW TO FIT A SPORTDOG® IN-GROUND FENCE™ COLLAR for proper fit.
Perform the Systems Test. Visit HOW TO PERFORM A SYSTEMS TEST for step-by-step instructions.
Increase the correction level.
The dog’s recognition level may have changed since his initial training. Visit HOW TO IDENTIFY YOUR DOG'S RECOGNITION LEVEL for assistance with recognition.
Retrain your dog to the fence. Visit HOW TO TRAIN YOUR DOG TO A SPORTDOG® IN-GROUND FENCE™ for step-by-step instructions.
CONTACT CUSTOMER CARE
If you need further assistance, please contact our customer care team.