MY SPORTDOG® BRAND SDF-100A FENCE HAS POWER, BUT MY DOG IS NOT RESPONDING, OR THE COLLAR IS NOT CORRECTING
Verify the compatibility of your system components. Visit our Chart of Compatibility article for assistance.
Verify the settings on your wall transmitter are set properly. Visit How to Set My Transmitter Settings for help with the proper settings.
Perform a Systems Test. Visit HOW TO PERFORM A SYSTEMS TEST ON A SPORTDOG® IN-GROUND FENCE™ SYSTEM for step-by-step instructions.
Increase the correction level.
The dog’s recognition level may have changed since his initial training. Visit HOW TO IDENTIFY YOUR DOG'S RECOGINITION LEVEL for assistance with recoginition level.
Retrain your dog to the fence. Visit HOW TO TRAIN YOUR DOG TO A SPORTDOG® IN-GROUND FENCE™ for assistance with training.
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If you need further assistance, please contact our customer care team.