MY SPORTDOG® BRAND HANDHELD REMOTE WILL NOT CONNECT OR PAIR WITH MY CONTAIN + TRAIN™ COLLAR
The units should not be plugged in during programming.
Make sure your collar is set to Contain and Train Mode or Training Mode. Visit HOW TO CHANGE BETWEEN THE CONTAINMENT AND TRAINING MODES ON MY SPORTDOG® BRAND CONTAIN+ TRAIN™ COLLAR for further assistance.
Press and hold the power button on the collar until the light and the screen go out on their own and release the button.
Press and hold the upper button with the bump on it on the remote. The collar will flash red 5 times. Release the button on the remote. The collar will flash rapidly 5 times to indicate that it has paired successfully.
If your collar continues to appear off, and then turns on approximately 30 seconds later, please contact Customer Care.
CONTACT CUSTOMER CARE
If you need further assistance, please contact our customer care team.