MY SPORTDOG® BRAND CONTAIN+ TRAIN™ FENCE HAS POWER, BUT MY DOG IS NOT RESPONDING, OR THE COLLAR IS NOT CORRECTING
Verify the compatibility of your system components. Visit Determine SportDOG® Collar Compatibility.
If the dog is not responding only when the remote training system is in use:
Click HERE for further troubleshooting.
If your dog is responding to the correction when using the remote trainer but not the fence:
Ensure your collar is in a containment mode and there is a number next to the house icon. Click HERE for help with changing your collar modes.
Make sure the contact points are the same length and hand tight.
Test your collar for correction at the boundary. HOW TO TEST
Verify collar fit HERE.
Perform a Systems Test. Visit HOW TO PERFORM A SYSTEMS TEST for further assistance.
Increase the correction level. The dog’s recognition level may have changed since his initial training. Click HERE for help identifying his recognition level.
Retrain your pet to the fence. Click HERE for step-by-step instructions.
CONTACT CUSTOMER CARE
If you need further assistance, please contact our customer care team.