MY DOG’S SPORTDOG® FIELDSENTINEL™ COLLAR IS CONSTANTLY ALERTING
CHECK THE FIT
Proper fit and placement of the collar is imperative for effective training and use. The health sensors and contact points must have direct contact with your dog’s skin.
Ensure the collar is fastened high on your dog’s neck with the device slightly to one side and snugly fit. You should only be able to fit one finger between the strap and your dog’s neck.
For more information, go to our article HOW TO FIT A SPORTDOG TRAINING COLLAR ON MY DOG.
ESTABLISH HEALTH SENSOR VITALS TRACKING
Every time you put the collar on your dog, it is important to make sure you wait for the collar to detect your dog’s vitals, allowing your hunt or training session to start with valid vitals tracking. Do not remove the collar or turn it off during this time.
Using the collar before the collar has confirmed vitals tracking will result in inaccurate health sensor readings.
For more information, go to our article HOW TO ESTABLISH HEALTH SENSOR VITALS TRACKING.
CHANGE THE HEALTH ALERT THRESHOLD
Once you have confirmed proper fit and the collar has established vitals tracking for your dog, if you continue to receive alerts too frequently, you may need to adjust the health alert threshold
The collar comes factory set to threshold level 1. Selecting a higher threshold level will require a greater change in your dog’s vitals to cause an alert.
IMPORTANT: Only adjust the threshold one level at a time, testing it several times with your dog before making any further adjustments. This will help avoid missing important health notifications while your dog is in the field.
You can easily change the threshold level through the app settings. You can also change the threshold level through the handheld.
For more information, go to our article HOW TO CHANGE THE HEALTH ALERT THRESHOLD.
If you continue to receive alerts too frequently and you have already field tested each level 1-4, you can adjust the level higher, up to level 7.
CONTACT CUSTOMER CARE
If you need further assistance, please contact our customer care team.