MY DOG IS RUNNING THROUGH THE BOUNDARY OF MY SPORTDOG® IN-GROUND FENCE™
Make sure your wall transmitter is powered on and has a loop light.
- If your transmitter does not have power, visit MY WALL TRANSMITTER DOES NOT HAVE POWER
- If you do not have a loop light, visit HOW TO PERFORM A SYSTEMS TEST
Verify your collar is set to a level higher than 1. Level 1 is a tone-only level and will not deliver a static correction. For help checking and changing the levels, click HERE.
Ensure the collar fits correctly on your dog. Improper fit can cause the dog not to feel the correction. Visit HOW TO FIT AN IN-GROUND FENCE™ COLLAR, for help with fit.
Perform a Systems Test. Visit HOW TO PERFORM A SYSTEMS TEST for step-by-step instructions. If the system functions normally on the test, continue to step 5.
If your dog builds a tolerance to the correction level used, his recognition level may have changed. Increase the static correction one level see how he responds.
For help identifying his recognition level, visit HOW TO FIND YOUR DOG'S RECOGINITION LEVEL
Retrain the dog to the containment system. There are many reasons a dog may need to be retrained. Follow the step-by-step instructions located HOW TO TRAIN YOUR DOG TO A SPORTDOG® IN-GROUND FENCE™ SYSTEM.
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If you need further assistance, please contact our customer care team.