MY DOG IS NOT ON THE TRAINING SCREEN ON THE SPORTDOG® TEK 1.5.
Make sure your E-Collar is not disabled. There are 3 different locations to check.
- SETTINGS>GENERAL>TRACK AND TRAIN
- Select SETTINGS by highlighting and pressing the Right Arrow Key.
- Select GENERAL then make sure it says “TRACK AND TRAIN”
- If it does not read TRACK AND TRAIN press the Right Arrow Key again.
- Press the Left Arrow Key to get back to the main menu.
- SETTINGS>MY DOGS>SELECT DOG>E-COLLAR: Y
- Select SETTINGS by highlighting and pressing the Right Arrow Key.
- Select MY DOGS then select the desired dog’s name.
- Highlight E-COLLAR and press the Right Arrow Key until it reads E-COLLAR:Y.
- Press the Left Arrow Key to get back to the main menu.
- SETTINGS>MY COLLARS>SELECT COLLAR> E: -COLLAR:Y
- Select SETTINGS by highlighting and pressing the Right Arrow Key.
- Select MY COLLARS then select the desired collar color.
- Ensure ACTIVE reads ACTIVE: Y by highlighting and pressing the Right Arrow Key.
- Ensure E-COLLAR reads E-COLLAR: Y. If E-COLLAR is greyed out, make sure SHARE COLLAR reads SHARE COLLAR: N first.
NOTE: If you’ve changed SHARE COLLAR:Y/N at any point you will need to resync your collar. Visit our pairing collar for more information.
Confirm your collar is assigned to a dog. For more information, visit HOW TO ASSIGN A COLLAR TO MY DOG ON THE SPORTDOG® TEK 1.5.
Contact Customer Care
If you need further assistance, please contact our customer care team.