MY DOG DOESN’T RESPOND TO THE COLLAR ON MY SPORTDOG® BRAND SPORTTRAINER® SD-1275

Ensure that both the remote transmitter and collar receiver are fully charged, and the collar is powered on.

If fully charged and powered on, the collar receiver should blink green every 5 seconds, and the remote transmitter will have a full battery icon on the screen.

For more information on charging, visit HOW TO CHARGE MY SPORTDOG® SPORTTRAINER® SD-1275.

Ensure that both contact points on your collar receiver are hand tight.

Verify that your remote transmitter and collar receiver are paired.

Press and hold one of the buttons on the side of your remote. Your collar will vibrate, tone, or deliver a static correction depending on the mode set.

Keep fingers away from the contact points during testing.

If you do not feel a vibration or tone, release the button and press and hold it again while observing the collar. If the collar does not flash red when the remote button is pressed, please pair your remote and collar. For more information on pairing, visit HOW TO PAIR ONE DOG TO MY SPORTDOG® BRAND SPORTTRAINER®, or if you have more than one dog visit HOW TO PAIR MULTIPLE DOGS TO MY SPORTDOG® BRAND SPORTTRAINER®

Ensure the collar is delivering a static stimulation.

Turn your Intensity Level to 10.

Place the test light tool’s two wires on the collar’s contact points.

Then, press and hold the button on the side of the remote that is assigned to Continuous Correction. An amber-colored light will glow in the center of the Test Light Tool. This indicates the collar is delivering a static correction and functioning correctly.

Ensure that the collar is fitted properly on your dog. HOW TO FIT THE SPORTDOG® REMOTE TRAINER COLLAR TO MY DOG.