MY DOG DOESN’T RESPOND TO MY SPORTDOG® HOUNDHUNTER® 3225 COLLAR
Remove the collar from your dog before troubleshooting.
Ensure that both the handheld and collar receiver have sufficient charge, and the collar is powered on.
- If sufficiently charged and powered on, the collar receiver should blink green every 5 seconds, and the handheld’s indicator light will illuminate green when a button is pressed.
- For more information on charging, visit HOW TO CHARGE MY SPORTDOG® HOUNDHUNTER® 3225 HANDHELD AND COLLAR.
Ensure that both contact points on your collar receiver are hand tight.
Verify that your handheld and collar receiver are paired.
- To confirm, turn your dial to any number and then press the button you use to correct your dog. The collar receiver’s indicator light will light up a solid red while the button is being pressed if paired.
- If the collar doesn’t light up, please pair your handheld and collar receiver. You can learn how to do that by referring to HOW TO PAIR THE SPORTDOG® HOUNDHUNTER® 3225 HANDHELD AND COLLAR.
Ensure that the collar is delivering stimulation.
- Turn your Intensity Dial to 8.
- Place the test light tool’s two wires on the collar’s contact points.
- Press and hold the upper button on the front of the remote. An amber-colored light will glow in the center of the test light tool.
Ensure that the collar is fit properly on your dog. Visit HOW TO FIT THE SPORTDOG® COLLAR TO MY DOG for more information.
If you have completed the previous troubleshooting and your dog is still not responding to the correction, you may need to increase the stimulation range on the collar. Visit our article, HOW TO INCREASE STIMULATION RANGE ON MY SPORTDOG® COLLAR.
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If you need further assistance, please contact our customer care team.