MY DOG DOESN’T RESPOND TO THE COLLAR ON MY SPORTDOG® BRAND SPORTTRAINER® SD-875

Ensure that both the remote transmitter and collar receiver are fully charged, and the collar is powered on.

If fully charged and powered on, the collar receiver should blink green every 5 seconds, and the remote transmitter’s Indicator Light will illuminate green when a button is pressed.

For more information on charging, visit HOW TO CHARGE YOUR SPORTDOG® SPORTTRAINER® SD-875.

Ensure that both contact points on your collar receiver are the same length and hand-tight.

Verify that your remote transmitter and collar receiver are paired.

Press and hold one of the buttons on the side of your remote. Your collar will vibrate, tone, or deliver a static correction depending on the mode set.

If you do not feel a vibration or tone, release the button and press and hold it again while observing the collar. If the collar does not flash red when the remote button is pressed, please pair your remote and collar. For more information on pairing, visit HOW TO PAIR ONE DOG TO MY SPORTDOG® BRAND SPORTTRAINER®, or if you have more than one dog visit HOW TO PAIR MULTIPLE DOGS TO MY SPORTDOG® BRAND SPORTTRAINER®.

Ensure the collar is delivering a static stimulation.

• Turn your Intensity Level to 10.
  
• Place the test light tool’s two wires on the collar’s contact points.
  
• Press and hold the button on the side of the remote that is assigned to Continuous Correction. An amber-colored light will glow in the center of the Test Light Tool.
  

Ensure that the collar is fit properly on your dog. Visit HOW TO FIT THE SPORTDOG® REMOTE TRAINER COLLAR TO MY DOG for more information.

Increase the stimulation range on the collar. You can find those instructions here on HOW TO CHANGE THE STIMULATION RANGE ON MY SPORTDOG® COLLAR.