MY DOG DOESN’T RESPOND TO THE COLLAR ON MY SPORTDOG® BRAND SPORTTRAINER® SD-575

Ensure that both the remote transmitter and collar receiver are fully charged, and the collar is powered on.

When fully charged, the collar receiver should blink green every 5 seconds, and the remote transmitter’s Indicator Light will illuminate green when a button is pressed.

For more information on charging, visit HOW TO CHARGE YOUR SPORTDOG® SPORTTRAINER® SD-575.

Ensure that both contact points on your collar receiver are the same length and hand-tight.

Verify that your remote transmitter and collar receiver are paired.

Press and hold one of the buttons on the side of your remote. Your collar will vibrate, tone, or deliver a static correction depending on the mode set.

If you do not feel a vibration or tone, release the button and press and hold it again while observing the collar. If the collar does not flash red when the remote button is pressed, please pair your remote and collar. For more information on pairing, visit HOW TO PAIR ONE DOG TO YOUR SPORTDOG® BRAND SPORTTRAINER® SD-575, and HOW TO ADD AN ADDITIONAL DOG TO YOUR SPORTDOG® BRAND SPORTTRAINER® SD-575.

Ensure the collar is delivering a static stimulation.

Turn your Intensity Level to 10.

Place the test light tool’s two wires on the collar’s contact points.

Then, press and hold the button on the side of the remote that is assigned to Continuous Correction. An amber-colored light will glow in the center of the Test Light Tool.

If your collar is paired but you do not see a light on your test light tool, please contact Customer Care.

Ensure that the collar is fitted properly on your dog. HOW TO FIT THE SPORTDOG® REMOTE TRAINER COLLAR TO YOUR DOG.

Increase the stimulation range on the collar. You can find those instructions here on HOW TO CHANGE THE STIMULATION RANGE ON YOUR SPORTDOG® COLLAR.