HOW TO UPDATE MY SPORTDOG® TEK 2.0 SYSTEM
Important information
Before progressing further into setup, it is recommended to check for any updates through the Companion App to ensure you have the latest features.
System requirements: The Companion App is compatible with Windows XP and newer. Mac/Apple compatibility is not available at this time.
DOWNLOAD THE COMPANION APP
Download the SportDOG® Companion Application.
Open the folder and double click “setup”.
Follow the instruction in the SportDOG Companion App – Installation Wizard.
Finish installation, then open the app and follow the prompt to accept the license agreement.
Every time the companion app is launched while the computer is connected to the internet, the application will automatically check for a new version and download if available. Once completed, it will say “Download Complete” under the Updates column.
UPDATE THE HANDHELD
Connect the handheld to your computer using the cord that came with your system.
Select CONNECT, displayed on your handheld screen. You will see a screen indicating it is connecting to the app and then another indicating when it has connected.
Close the two pop-up windows for “tek2” and “userdata” by clicking the X in the upper right corner of the window.
If an update is available, it will say in the Updates column. Click the button “Update Handheld”. A window will pop up with a green progress bar. Let the update finish, then click Done and disconnect the handheld.
UPDATE THE COLLAR
Connect the collar to your computer using the cord that came with your system.
If an update is available, it will say in the Updates column. Click the button “Update Collar”. Once the update is complete, the current version and available version column will match. The Updates column will indicate no available updates.
Contact Customer Care
If you need further assistance, please contact our customer care team.